Right of withdrawal

All Baby Wallaby products have fourteen (14) days right of exchange and return subject to the limitation stated in the terms and conditions of the Baby Wallaby online shop (“Online Shop”).

The right of exchange and return only applies to products purchased from the Online Shop. This right also only applies to products which are in original condition, have been not been used, washed and are not damaged or otherwise defected, and where all product labels and codes are still in place.

You must pack the product with care. You must also clearly write the addressee (Baby Wallaby Oy, Kilontie 1 A 5, 02610 Espoo, Finland) on the package. The list of delivery that was sent to you with the delivery shall be put into the package.

Please note that you are responsible for securing that we receive the products. Therefore, you shall ensure that you will receive a receipt from the mailing office. The product shall not be put into a mailbox.

You are also liable for all packaging and delivery costs and payments whatsoever.

If you wish to exchange a product, you must make a new purchase on the product you desire to purchase as you did when you made the original purchase.

Regarding exchange of product, once Baby Wallaby have received the exchanged product, Baby Wallaby compensates the value of the product on your bank or credit account depending on the payment methods used in the original purchase. Delivery costs will be charged once the customer makes a new purchase. A customer is responsible for all delivery costs whatsoever occurred due to exchange.

Notice of exchange and return

If a customer wishes to exchange or return a product(s), the customer must notify Baby Wallaby of this right by filling in the Form of Exchange and Return.

Alternatively, the customer have the right to notify Baby Wallaby of decision to cancel the contract or exchange the products in other unambiguous method, such us by sending an e-mail to babywallaby@babywallaby.com or by mail to:

Baby Wallaby Oy
Kilontie 1 A 5
02610 Espoo

Please note that no right of exchange or return apply prior to Baby Wallaby receives a notice from the customer and within the aforementioned period.

Effects of cancellation

Should you cancel the contract, Baby Wallaby will return the value of the product(s) (excluding delivery costs whatsoever) to you without delay and in fourteen (14) at the latest (subject to below terms) once we have received the notice of return.

Baby Wallaby will use the same payment method that you used in your original purchase once returning the amount to you. Notwithstanding the aforementioned Baby Wallaby reserves the right not to return the payment until Baby Wallaby have received the product(s) back or until you have presented to Baby Wallaby a reliable document stating that you have sent to product(s) to Baby Wallaby.

If the value of the returned product(s) has depreciated or become non-vendible due to use, you are liable for the depreciation of the product or the whole value of the product according to the terms and conditions of the Online Shop.